365 Ace Privacy Policy

01 Overview

At 365 Ace, we take your privacy seriously. This Privacy Policy explains how 365 Ace collects, uses, stores, and protects the personal information of players who use the 365 Ace platform — including the website, mobile app, and all associated services.

By registering an account at 365 Ace or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how 365 Ace handles personal data, you should not use the platform.

This policy applies to all personal data collected by 365 Ace, regardless of how you access the platform — whether through a browser on your phone, the 365 Ace app, or any other method. It covers data collected during registration, during gameplay, during payment transactions, and through your interactions with the 365 Ace support team.

02 Data We Collect

365 Ace collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the site, and from third-party payment providers when you make a deposit or withdrawal.

The following table summarises the main categories of data 365 Ace collects:

365 Ace does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

03 How We Use Your Data

365 Ace uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described in this Privacy Policy without first obtaining your consent.

• Account management: To create and maintain your 365 Ace account, verify your identity, and manage your profile settings.
• Payment processing: To process deposits and withdrawals through bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and abuse of the 365 Ace platform.
• Regulatory compliance: To meet legal and regulatory obligations, including age verification and anti-money laundering requirements.
• Customer support: To respond to your queries, resolve disputes , and provide assistance with your 365 Ace account.
• Responsible gaming: To monitor gameplay patterns and intervene where signs of problem gambling are identified, in line with our responsible gaming commitments.
• Platform improvement: To analyse usage patterns and improve the 365 Ace platform, games, and overall player experience.
• Marketing communications: To send you relevant promotions and offers from 365 Ace, where you have opted in to receive such communications.

04 Legal Basis for Processing

365 Ace processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and 365 Ace — for example, managing your account and processing payments.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering checks, and fraud prevention obligations.
• Legitimate interests: Processing carried out for 365 Ace's legitimate business interests, such as platform security, fraud detection, and service improvement — provided these interests do not override your rights.
• Consent: Processing based on your explicit consent, such as receiving marketing emails or SMS from 365 Ace. You may withdraw consent at any time.

05 Data Sharing

365 Ace does not sell your personal data to any third party. We only share your data in the following limited circumstances:

• Payment providers: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: We may share identity documents with third-party KYC providers to complete the verification process required for your 365 Ace account.
• Fraud prevention agencies: Where fraud or money laundering is suspected, 365 Ace may share relevant data with fraud prevention agencies or law enforcement authorities.
• Legal requirements: 365 Ace may disclose personal data if required to do so by law, court order, or regulatory authority.
• Business transfers: In the event of a merger, acquisition, or sale of 365 Ace assets, player data may be transferred to the acquiring entity. You will be notified of any such transfer.

All third parties who receive data from 365 Ace are required to handle it securely and in accordance with applicable data protection standards. 365 Ace does not permit third parties to use your data for their own marketing purposes.

06 Cookies and Tracking

365 Ace uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit the 365 Ace website or use the app.

• Essential cookies: Required for the 365 Ace platform to function. These cannot be disabled as they are necessary for login sessions, security, and basic site functionality.
• Analytics cookies: Used to understand how players interact with 365 Ace — which pages are visited most, how long sessions last, and where players encounter issues.
• Preference cookies: Store your settings and preferences so that 365 Ace remembers your choices between sessions.
• Security cookies: Help 365 Ace detect and prevent fraudulent activity and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 365 Ace, but some features may not work as intended.

07 Data Retention

365 Ace retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Specific retention periods include:

• Account and identity data is retained for a minimum of five years after account closure to meet anti-money laundering regulatory requirements.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for two years from the date of the interaction.
• Technical and usage data collected through cookies is retained for up to 13 months.

Once the applicable retention period has expired, 365 Ace will securely delete or anonymise your personal data so that it can no longer be linked back to you.

08 Data Security

365 Ace takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• All data transmitted between your device and the 365 Ace platform is encrypted using TLS (Transport Layer Security).
• Personal data stored on 365 Ace servers is encrypted at rest.
• Access to personal data within 365 Ace is restricted to authorised personnel only, on a need-to-know basis.
• 365 Ace conducts regular security reviews and vulnerability assessments of its platform infrastructure.
• In the event of a data breach that affects your personal data, 365 Ace will notify you as required by applicable law.

09 Your Privacy Rights

As a 365 Ace player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 365 Ace support team at [email protected].

• Right of access: You can request a copy of the personal data 365 Ace holds about you at any time.
• Right to rectification: If any of your personal data held by 365 Ace is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: In certain circumstances, you can request that 365 Ace delete your personal data. Note that some data must be retained for legal compliance reasons and cannot be deleted on request.
• Right to restrict processing: You can ask 365 Ace to limit how your data is used in certain situations.
• Right to data portability: You can request that 365 Ace provide your personal data in a structured, machine-readable format.
• Right to object: You can object to 365 Ace processing your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

365 Ace will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, and you will be informed of the extension.

10 Minors

365 Ace does not knowingly collect personal data from individuals under the age of 18. The 365 Ace platform is strictly for adults only. If we become aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you believe a minor has registered at 365 Ace or provided personal data to the platform, please contact us immediately at [email protected] so we can take appropriate action.

11 Changes to This Policy

365 Ace may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically. Continued use of the 365 Ace platform after any changes constitutes your acceptance of the updated policy. If the changes are significant, 365 Ace will notify registered players by email or through an in-platform notification.

12 Contact Us

If you have any questions, concerns, or requests relating to this 365 Ace Privacy Policy or how your personal data is handled, please get in touch with the 365 Ace support team:

For questions specifically about your data rights — such as access requests or deletion requests — please include "Privacy Request" in the subject line of your email so our team can prioritise your query.